Thuja Gardens Return Policy
We ship live trees from Thuja Gardens. All sales are final. In the event a live tree is rejected on delivery we will not credit back your account. There will be no refunds. If your package arrives damaged, please contact us immediately. Your claim must be received within 5 days of receiving your package.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any orders cancelled or changed during the shipping process will incur a 25% restocking fee. Some orders are picked, packaged, and shipped within 2 hours after the order has been placed. We cannot guarantee that your order can be canceled after 2 hours.