Most nurseries charge 15 % of the purchase price for a one year Guarantee. If you take care of your trees and do not need any replacements, you do not get your money back.
At Thuja Gardens we do not charge for a Guarantee at the time of purchase, However if you do need replacements within one year of purchase, you pay the return S&H + 15 % of the original purchase price.
You will recieve a E-mail from FedEx the day your order ships with all tracking information, as well as the exact delivery date.
Please note that credit cards are billed at time of order.
A plant refund is based on the plant cost. Customer pays Shipping and Handling charges. If any product was damaged in shipping, or you are not happy with it, please notify us within 48 hours from receipt and save all contents and packaging. We reserve the right to request a return of trees.
Thank You for Considering Thuja Gardens