OurGuarantee1

Product Guarantee & Replacement

Product Guarantee: Some winters can be tough for new trees and shrubs to bear; others can be
absolutely brutal. With this in mind, we still offer a 18 month, one-time, 50% off replacement guarantee on
all of our trees and shrubs of 1 gallon size & larger.

What does this guarantee mean?
If the tree or shrub that you bought from us dies within 18 months of your purchase, you can receive 50%
of the price you paid back in the form of nursery stock credit. You must have the original receipt. Without
the receipt, we can not accept your return. Please keep in mind that if you choose to purchase another of
the same plant as the one you returned, the new plant will not receive another guarantee. Another tree or
shrub of a different species or variety will carry the guarantee.

I think my plant is dead. What do I do?
Do not do anything until you can be sure the plant is completely dead. Often times, people assume their
plants are dead when they do not perk up in the early spring, but some winters, even if they do not seem
particularly tough to us, are rough on our plants. If a tree or shrub does not come back in the spring, bend
the branches and stems slightly. If they are still pliable, leave the plant alone and give it time to
regenerate; if the plant is completely brittle, then it is dead. Bear in mind that there are a few shrubs,
including Butterfly Bush, that show absolutely no signs of life until early summer. When in doubt, give us a
call – we would be happy to help.

Be advised that trees and shrubs killed by improper watering, planting or maintenance are not covered.
This includes damage or death due to poor soil or planting in an area with incorrect sun conditions. If you
have any questions regarding whether a particular plant will grow in your soil or sun conditions, we'd be
happy to advise you. Plants killed by extreme acts of nature (i.e., hurricanes, tornadoes, floods) are also
not covered under our guarantee, nor are plants damaged or killed by accidents such as falling objects,
collisions or some kind of deliberate damage.

NOTE: Credit Cards are charged at time of order.
We can not aford to hold lots of plants with no guarantee of sale; many people change their minds for whatever
reason and lots of people have problems that are out of their control. In the past this has left us holding trees that
could have been sold to another customer. Not to be mean....just good business.

How do I get a replacement? CLICK HERE

Go to the home page of the website,look to the left side of the page. You will see a link like this (Tree
Replacement), just click on the link and complete the form and return the dead plant or plants. You will
hear from Customer Service within two days after we recieve the dead plants. Thank You

Thuja Gardens - one time replacement GUARANTEE

How do I get a replacement ? CLICK HERE