| Thuja Gardens Our Guarantee |
| Questions? Call Customer Service (828)273-5771 |
Thuja Gardens offers a full one-year replacement guarantee. If your tree has to be replaced
within 90 days of delivery, we’ll replace it for 25% of the original cost + shipping. If your tree
dies after 90 days, but not more than 1 year, we’ll replace it for 50% of the original cost +
shipping.
This GUARANTEE does not apply to bare-root or container plants under 1 gallon
in size.The only guarantee on bare-root and seedlings is that they shall be in
good shape when recieved. Call Customer Service if you need a replacement.
If you are not happy with your order for any reason. Contact UPS within 24 hours of
delivery and let them know you recieved a damaged package. Do this right away! The
damaged box and plants must be returned to Thuja Gardens in a prompt manner. We
cannot honor claims for any damage done to your box or trees after 48 hours of receiving
the order. UPS will return goods to us at no cost to you. Thank You
within 90 days of delivery, we’ll replace it for 25% of the original cost + shipping. If your tree
dies after 90 days, but not more than 1 year, we’ll replace it for 50% of the original cost +
shipping.
This GUARANTEE does not apply to bare-root or container plants under 1 gallon
in size.The only guarantee on bare-root and seedlings is that they shall be in
good shape when recieved. Call Customer Service if you need a replacement.
If you are not happy with your order for any reason. Contact UPS within 24 hours of
delivery and let them know you recieved a damaged package. Do this right away! The
damaged box and plants must be returned to Thuja Gardens in a prompt manner. We
cannot honor claims for any damage done to your box or trees after 48 hours of receiving
the order. UPS will return goods to us at no cost to you. Thank You
Privacy Policy
You can shop at www.ThujaGardens.com online with confidence. We have partnered with Authorize.
Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic
check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information
through the credit card and electronic check processing networks (see an online payments diagram).
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect
customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional
information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net
Privacy Policy.
www.ThujaGardens.com is registered with the Authorize.Net Verified Merchant Seal program.
You can shop at www.ThujaGardens.com online with confidence. We have partnered with Authorize.
Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic
check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information
through the credit card and electronic check processing networks (see an online payments diagram).
The company adheres to strict industry standards for payment processing, including:
• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect
customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard. For additional
information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net
Privacy Policy.
www.ThujaGardens.com is registered with the Authorize.Net Verified Merchant Seal program.
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